Shipping policy
Detail Planet Shipping Policy
Nov 5, 2026 · @Detail Planet
Where we ship and when
We ship Australia-wide from our warehouse in Wetherill Park, NSW. We currently do not ship internationally.
- Orders placed before 12pm AEST/AEDT on a business day are packed and dispatched the same day where possible.
- Orders placed after 12pm, or on weekends and public holidays, are dispatched the next business day.
- During sales and peak periods (such as Black Friday and Christmas), please allow up to 2 business days for dispatch.
- If an item is unexpectedly out of stock, we will contact you with options: wait for restock, swap it, or receive a refund for that item.
Shipping costs
Shipping is calculated at checkout based on your delivery address and the size and weight of your order. You will see the available options and their exact cost before you pay.
- Free shipping on orders over $150 to most metro areas in Australia.
- Standard shipping is sent with our courier partners, including Aramex and CouriersPlease.
- Bulky or heavy items (such as large-format chemicals, pressure washers and equipment) may attract a higher shipping cost, shown at checkout.
All prices are in Australian dollars and include GST.
Delivery times
Once dispatched, most orders arrive within 1–5 business days. These are estimates from our couriers and are not guaranteed.
| Destination | Estimated delivery (business days after dispatch) |
|---|---|
| Sydney metro | 1–2 |
| Regional NSW and ACT | 2–4 |
| Melbourne, Brisbane, Adelaide metro | 2–4 |
| Regional VIC, QLD, SA | 3–6 |
| Perth, Hobart, Darwin metro | 4–7 |
| Regional and remote WA, NT, TAS | 5–10 |
Delays can occur during peak periods, severe weather and public holidays, or when courier networks are under pressure.
Tracking, restrictions and addresses
Tracking. Every order is sent with tracking. You will receive an email with your tracking number as soon as your order is dispatched.
Aerosols and dangerous goods. Some detailing products (such as aerosols, solvents and flammable liquids) are classed as dangerous goods. These can only travel by road, so they may take longer to reach WA, NT, TAS and remote areas, and some couriers or delivery options may not be available for them.
PO Boxes and parcel lockers. Delivery to PO Boxes and parcel lockers may not be available for all couriers or products. Please use a street address where possible.
Authority to leave. Where your courier allows it, parcels may be left in a safe place if no one is home. If you don't want your parcel left unattended, add a note at checkout. Once a parcel is marked as delivered by the courier, we are not responsible for it being lost or stolen.
Address errors. Please check your shipping address before placing your order. If you need to change it, email us as soon as possible. We can only update it before the order is dispatched. Re-delivery costs caused by an incorrect address are the customer's responsibility.
Lost, damaged or delayed orders
Damaged or leaking items. Please inspect your order when it arrives. If anything is damaged, leaking or incorrect, email us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.
Lost or delayed parcels. If your tracking hasn't updated for 5 business days, or your order hasn't arrived within the estimated time, contact us. We will lodge an investigation with the courier and keep you updated. If the courier confirms the parcel is lost, we will send a replacement or issue a full refund.
This policy does not limit your rights under the Australian Consumer Law. For returns, see our Refund Policy.
Contact us
- Email: sales@detailplanet.com.au
- Phone: 0456 318 777
- Address: 19/1017 Canley Vale Rd, Wetherill Park NSW 2164