FAQ
Frequently Asked Questions
Browse our commonly asked questions and answers here. If your questions are still not answered, feel free to reach out to us via phone or email or submitting an online enquiry.
Shipping & Delivery
Q: What are your shipping options?
A: We offer standard and express shipping across Australia. Delivery times vary by location. All orders above $150 receive free standard shipping across Australia.
Q: Do you ship internationally?
A: Please contact us for international shipping enquiries.
Q: How can I track my order?
A: Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow its progress.
Orders & Returns
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in original packaging.
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships.
Q: How do I request a return?
A: Contact our support team with your order number, item name, and reason for return. We’ll then guide you through next steps.
Payment Options
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal.
Q: Are the prices shown in AUD?
A: Yes — all product prices are displayed in Australian Dollars (AUD) and are inclusive of GST.
Products
Q: Are your products suitable for all vehicle types?
A: Our detailing products work on most vehicle surfaces. Check individual product descriptions for specific recommendations.
Q: Do you offer product recommendations?
A: Yes! Visit our Product Recommendations page or contact us for personalised advice.
Contact
Q: How can I get in touch?
A: Visit our Contact page or email us directly for any questions.